Contact SilentXMR support for your Monero (XMR) swap

How to get help fastest

• Include your order ID. It is shown when you create the order and on your order page.
• Say which coin and network you sent, and add the transaction ID of your deposit if you have it.
• You do not need to give your name or any ID, and we will never ask for it.

Hours and processing

We are open 24 hours a day, every day. Processing starts as soon as your deposit arrives, and the payout is sent as soon as the deposit has confirmed. Most of the waiting is the blockchain: confirmation times depend on the network you send from and how busy it is. You can follow each step on your order page.

What support can and cannot do

• We can check the status of your order, explain a delay, and refund a deposit minus the network fee when a swap cannot go ahead (see the terms).
• We cannot reverse a blockchain payment, recover coins sent to a wrong address or network, or help with orders on other services.
• Never share your seed phrase or private keys with anyone, including us. We will never ask for them.

Large swaps

For swaps above $50,000, email us before you send so we can confirm the amount can be processed.

Reporting an error or a security issue

To report a mistake on a page or a security issue, email service@silentxmr.com. The security contact is also listed in security.txt.